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FAQ's
 

What are Lot Numbers used for?
Every item that is up for auction has a Lot Number. This is a way for us and for you to keep track of our products. It is very important for you to note the Lot Number of the item(s) you are bidding on because sometimes we have more than one of the same item up for auction, each with a different Lot Number. If you do not keep track of the Lot Number, you may end up winning 2 identical items, and possibly at different prices! To make it easier to track the Lot Number, please Bookmark the page where you are placing your bid so that when you come back to make subsequent bids, you can be sure that you are bidding on the right item.

What does the Suggested Retail Price mean?
The suggested retail price is the manufacturer suggested retail price for the product when New. This price may not necessarily be indicative of the current market price.

How does AutoBid work?
The Auto-Bid feature provides an extra level of convenience to increase your chances of winning a bid. By setting a maximum bid, the Auction4it system will automatically place a bid on your behalf for that product whenever your bid is outbid. The bid submitted on your behalf will match the competing bid, and not exceed it. Auto-Bid will bid in the minimum required increments to ensure that you receive the best price. As an example, say you want to submit a bid on a product for $1, and the bidding increment is $5. You know that you are willing to pay $21 for this product, so you enter $21 as your maximum bid. By selecting a maximum bid price, you have activated the AutoBid system. This means that AutoBid will place bids for you up until the maximum you have specified WHENEVER SOMEONE HAS EXCEEDED YOUR BID. So in this example, say another user places a bid of $6. AutoBid will match that bid of $6 and you will have the current winning bid. If someone else places a bid for $11, your AutoBid will match that bid of $11 and again, you will have the current winning bid. If someone matches your maximum bid of $21, you will still have the winning bid. It is not until someone bids an amount greater than $21 that you will have lost.

What if more than 1 person is using AutoBid? Who wins? If you are using AutoBid and have specified a $21 maximum, when another user activates AutoBid, they will have to submit a Bid price that exceeds your maximum in order to hold the current winning bid. You will be notified by email when this occurs.

What if I have chosen AutoBid but then decide that I don't want to use it anymore? Can I cancel it? Sorry, but all bids are final and non-cancelable, so bid wisely.

Can I have my order shipped to an address different from mine?
No, for customer protection we will only ship an order to an address that matches the address of the customer's credit card.

Would it be possible for me to pick up my winning items directly from your warehouse?
Yes, we have a facility set up for customers pickups (In the Greater Toronto Area And Surrounding Area) ; please select the 'Free GTA And Surrounding Area Pickup' option at the time of bidding to take advantage of this program. If you have any problems selecting this option please contact our customer service and they will happy to help you. For further information, please click here.

Is my credit card information secure?
Auction4it.com is fully aware of the potential risks inherent to online transactions. We have the most advanced security measures in place to protect the loss, misuse and alteration of the information under our control. We are also a licensee of the TRUSTe Privacy Program

Auction4it.com encrypts your personal information with secure server technology using Secure Socket Layers (SSL). SSL software will encrypt (scramble your personal information so that it becomes illegible to everyone but Auction4it) before it is sent over the Internet to our secure site. You will know if you have entered a secure page when an icon appears on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer.

What information is collected?
Our site's registration form requires you to give us contact information (like your name and email address), a unique identifier (your username),and financial information (like your credit card number). The customer's contact information is used to invoice and contact the customer. Users may opt-out of receiving future mailings (see below). Financial information that is collected is used to bill the user for products. Unique identifiers (such as username) are collected to verify the user's identity and for use as account numbers in our record system.

Can I correct or update my profile (this includes unsubscribing to auction4it's mailing list)?
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the customer. You can also email us at CustomerService@auction4it.com to request to be taken off the mailing list, or to deactivate your account.